Reference

How hokyraja Handles Your Personal Data

Your account details, wallet connections and payment activity on hokyraja are handled with care and with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie and device controlsContact us anytime

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Data We Collect and Why It Matters

hokyraja Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, email address, phone number, and the e-wallet details you link — whether that is DANA, OVO or GoPay.

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We also log device information, IP address and session activity to detect unusual access patterns and protect your account from unauthorised entry. Payment data is handled through encrypted channels; we do not store full wallet credentials on our servers. When you make a deposit or request
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a withdrawal via OVO or GoPay, the transaction reference is recorded for dispute resolution and account reconciliation. We collect only what we need. If a data point is not necessary for account operation, payment processing or legal compliance, we do not request it. Retention periods vary
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by data type: transaction records are kept as long as required for financial compliance, while session logs are cleared on a rolling basis. You can request a copy of your stored data or ask us to delete non-essential records at any time by contacting our support
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team. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Encrypted Data Storage

All account and payment data — including DANA, OVO and GoPay references — is stored using encryption at rest. Access to this data is restricted to authorised internal processes only.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand which parts of the platform you use most. You can adjust cookie preferences from the settings menu on any device.

Data Retention Policy

Transaction records linked to your GoPay or OVO deposits are kept for the period required by financial compliance rules. Account profile data is removed within a reasonable period after a verified deletion request.

Your Right to Request Changes

You can request a full export of your stored data, correct inaccurate details, or ask us to delete your account data. We process verified requests and confirm completion via your registered contact method.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Open the chat widget from your account dashboard to raise a data access or deletion request directly with our support team. Responses are handled in the order received.

Email Support

Send your privacy request, including your registered email and the specific data you want to access or remove, to our dedicated privacy support address listed in your account settings.

Account Settings

Several privacy controls — including cookie preferences and linked wallet visibility — are available directly inside your account settings panel without needing to contact support.

Your Privacy Questions Answered

These are the questions we hear most often about how hokyraja handles personal data. If your question is not covered here, reach our support team via live chat or email from your account dashboard. Data availability and rights enforcement depend on local law and eligible regions.

We collect your name, email, phone number and the e-wallet details you register — DANA, OVO or GoPay. Device and session data is also logged for security purposes.

Payment references are processed through encrypted channels and are not sold or shared with third parties for marketing. They are used only for transaction processing and dispute resolution.

Contact our support team via live chat or email from your account dashboard. Include your registered email address and we will prepare and send your data export after verifying your identity.

Yes. Submit a deletion request through live chat or the email address in your account settings. We will remove non-essential data and confirm once completed, subject to legal retention requirements.

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage cookie preferences at any time through the settings panel on your account page.

Transaction records, including GoPay and OVO deposits, are retained for the period required by applicable financial compliance rules. Session logs are cleared on a rolling basis and are not stored indefinitely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoOVO Instant Payout

How hokyraja Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Your Privacy Questions Answered

01 What personal data does hokyraja collect when I open an account?

02 Is my DANA or OVO payment information shared with third parties?

03 How do I request a copy of my stored data?

04 Can I ask hokyraja to delete my account and data?

05 How does hokyraja use cookies and can I turn them off?

06 How long does hokyraja keep my transaction history?

Privacy Policy

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